Digital Delivery & Refund Policy

StartUGC sells digital products delivered electronically. No physical item is shipped.

How delivery works

After successful checkout, the applicable files or access instructions are provided electronically through the order confirmation, download page, email, or our connected digital-delivery service. Please use a valid email address at checkout and retain your order confirmation.

If you cannot access your purchase

Check the email address used at checkout and your spam or promotions folders. If access is still missing, email support@startugc.com with your order number and the email address used for the purchase. We will verify the order and help restore access.

Refunds

Because digital products can be accessed or downloaded immediately, purchases are generally final once digital content has been delivered or accessed, except where a refund is required by applicable law.

If a file is materially defective, corrupted, duplicated in error, or you were charged for a product that was not delivered, contact support@startugc.com. We will review the circumstances and, where appropriate, replace the file, restore access, or issue a refund.

Nothing in this policy limits non-waivable consumer rights that apply in your country or region.

Digital products only

Physical shipping destinations, carrier transit times, customs duties and parcel tracking do not apply to StartUGC digital products. Customers should not be charged a physical shipping fee for these products.

Educational products and results

StartUGC resources provide education, frameworks and tools. Purchasing a resource does not guarantee income, employment, brand deals, campaign approval, platform acceptance, audience growth or any specific business result.

Contact

Order, download and refund support: support@startugc.com
General inquiries: hello@startugc.com